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| Customer Service – Work Ethic This is an overall assessment of the customer service representative’s work ethic. It involves their ability to meet pre-set standards, respect company policies and property, possess a strong work ethic, and make decisions which take into consideration the needs of everyone involved (e.g. themselves, others and the company). These aptitudes are the basis for measuring your customer service representative’s natural abilities in this area. Balanced Decision Making - The ability to make consistently sound and timely decisions in one’s personal and professional life. Job Ethic - The capacity to fulfill the professional responsibilities with a strong sense of moral duty and obligation they have been given. Meeting Standards - The ability to perform work according to precise specifications. Respect for Policies - The ability to understand, appreciate and have high regard for the rules, policies and procedures of the company. Respect for Property - A measure of the level of respect and appreciation for the property that belongs to others or the company. Communicating with Customers • Conflict and Problem Resolution |
